Leave payment accounts in good order

First distinguish card charges from wallet money

A purchase funded by a linked foreign card is different from money held in a wallet balance. Refund routes and withdrawal options depend on the original transaction, the provider and your account. We do not claim a universal method to withdraw a foreign visitor’s Alipay or WeChat balance.

A sensible final review

Use the genuine app and the merchant or provider’s support channel.

1. Review open rides, hotel deposits, refunds and merchant disputes.
2. Save receipts, order references and the funding source used for important purchases.
3. Check whether a refund is pending before removing a card or closing an account.
4. If a wallet has a balance, read its current withdrawal or closure instructions and confirm that your account qualifies.
5. Keep access to the registered phone number and email until pending matters are resolved.
6. Only then change cards, phone numbers or account settings according to the provider’s instructions.

Avoid unofficial cash-out offers

Do not hand over an account, verification code or payment credential to someone offering to “empty” a wallet. If the app does not offer the function you need, contact official support. An unavailable withdrawal route should be treated as a support question, not bypassed through a stranger.