If your passport is lost or stolen

Secure the immediate situation

If you are in danger or a theft is in progress, call police 110. Otherwise, retrace the last safe location and contact the hotel or transport provider’s official lost-property service. Keep a record of when and where the document was last seen.

Use the official recovery sequence

Replacement and exit requirements depend on your nationality and original entry status.

1. Report the loss through the local authorities and obtain the reporting evidence they provide.
2. Contact your own embassy or consulate for replacement passport or emergency-document instructions.
3. Contact NIA 12367 or the local exit-entry administration about your entry record, remaining permitted stay and any required exit or stay formalities.
4. Keep copies of the report, replacement document and official instructions together.
5. Contact airlines, rail operators and hotels to update bookings or ask about accepted replacement documents.

Do not assume a replacement document is enough

The inspected embassy FAQ provides a pathway for some visa-free visitors to leave after identity and entry-record checks, but conditions apply. Different entry schemes and documents can require extra processing. Confirm your own case before changing a departure ticket.